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To enjoy the benefits of Cyclocity-Toyama bikes all year round, subscribe directly online using a bank card. It's easy and quick!

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Click here for the list of 23 Cyclocity-Toyama stations and to download the map.

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General questions

Before using Cyclocity-Toyama, please read the general conditions of access and use. The document answers all your questions on conditions of use and the specific features of self-hire bikes.

How old do you have to be to use Cyclocity-Toyama ?

You can use Cyclocity-Toyama from age 15 and upwards. For a minor (between 15 and 19), agreement by the legal guardian is needed. Legal guardian undertakes to abide by and ensure compliance with the general conditions of access and use.

What do I do if I lose my card?

If you lose your long-term subscription card, contact the Cyclocity-Toyama call centre without delay on 0120-979-496. You will be issued with a new card at a cost of 1000 yen.

解約したいときはどうすればいいですか？

定期パスの解約をご希望の場合は、シクロシティサポートセンターまでお電話かメールにてご連絡ください。

定期パスの最低登録期間は12ヶ月となっています。登録から12ヶ月以内の途中解約の場合は解約料が発生します。
解約料は、登録時点の基本料金の12ヵ月分から、すでにお支払いいただいた額を差し引いた金額です。ご了承ください。

シクロシティ富山サポートセンター
電　話：0120-979-496（土日祝日除く10：00～17：00）
メール： info@cyclocity.co.jp

What do I do if I am unable to return a bike correctly?

When you return your bike, wait for the beep that tells you it has been properly locked to its stand. If you realise that the bike has not correctly locked into place, contact the call centre on 0120- 979- 496

Can I lend my Cyclocity-Toyama card or my ID to someone else?

Since you are responsible for the bike you take, we strongly recommend that you do not lend your long-term or short-term card. When you take out a subscription, you undertake to respect the general conditions of access and use and you are legally liable.

Do I get a free half-hour just once, or on every journey?

Every time you take a bike, the first half-hour is free.

What do I do if I have an accident on the bike?

In the event of an accident, inform JCDecaux at the Cyclocity-Toyama call centre on 0120-979-496 within 24 hours of the accident. The bike is your responsibility until it is returned to a stand. You can also wait for a JCDecaux agent to arrive and hand over the bike in person.

Can I rent a bike for several days?

The self-hire bike was designed for short journeys. Stations are approximately 300 to 500 metres apart for easy access, so that you can pick up or return a bike whenever you want. The maximum period of use authorised is 24 hours.

What do I do if I get a puncture?

If you get a puncture, return the bike to the nearest station, lock it to a stand for security and contact the call centre on 0120-979-496.

What do I do if the bike is stolen?

Declare the theft to the police within 48 hours and contact the call centre on 0120- 979-496 within 24 hours of the theft.
Send a copy of the police report to Cyclocity-Toyama at the following address:
Cyclocity Toyama office
Address: 5-7 ushijima-cho Toyama city